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My website is not online and it shows contact netaspects link
ID: 5367 Category: Website Status: Resolved Views: 22548


Question:
When I go to my website address, I get a page which says my website is not currently online with a link to NetAspects.  What is wrong? how do I fix this?


Solution:



 

There are several reasons you may be seeing this message

a) Your website is not correctly configured on your profile.
Login to SalesAspects and click on Website.  Either add your domain name when prompted OR click on Addresses/Aliases and make sure that your website name is entered and marked as primary.

b) Your account does not have a website package on it, even though your website is configured to it.
When you login to your profile, you should see Website as an option in the menu.  If you do not see it, double check the features your account has by clicking on Setup, And then choosing account.  If you do not see Website in the list, you need to have it added.  You may either use the Account Upgrade option if you see it in the lower left hand corner of the screen, or speak with your company system administrator to add this feature to your account.

c) Your website has been suspended due to non-payment.  If you are a direct subscriber, login to your paypal account and verify that your subscription payment was successful.  If you purchase your account through your company, contact your system administrator about the feature.  If you purchase this feature from NetAspects, contact NetAspects accounting department.

Click here to contact NetAspects




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  • Submitted: 1/2/2009 Modified: 1/9/2009